Reputation Your reviews, asked for and looked after.

We ask your customers for reviews, reply to every one in your voice and keep watch on every site where people rate you.

People look you up before they call.

Your star rating and the replies under it are often the first thing a new customer reads about you. Happy customers rarely post unless someone asks, so one unhappy review can end up doing all the talking.

We set up a simple system that asks every customer at the right moment, by text or email. We answer every review in your voice, good or bad, and handle the hard ones calmly. We watch Google, Facebook and the sites your industry uses, with a short report each month.

A reply under every review tells the next customer that someone is paying attention.

What you get.

Review requests. Automatic asks by text and email, sent soon after the visit or the job.
Every review answered. Replies in your voice within one business day, five stars or one.
Bad review plan. A calm reply in public, the conversation taken offline, the real problem fixed.
Removal requests. Fake, spam or rule-breaking reviews reported to the platform and followed up.
Platform monitoring. Google, Facebook and your industry’s review sites, checked daily with alerts.
Stars on your site. Review widgets and search markup, so your rating can show in Google results.
Scripts for your team. Simple lines your staff can use to ask in person, after the thank you.
Monthly report. Rating, review count, reply times and how you compare locally, on one page.

How it works.

Audit. We check every platform you are on, your rating and what sits unanswered.
Set up. Review requests connected to your bookings or sales, so every customer gets asked.
Answer. We answer every review in your voice and handle the hard ones calmly.
Monitor. Daily monitoring, quick alerts on bad reviews and a short report each month.

Reputation work shows up in two places: the replies under your reviews and the message that asks your customers for one.

Fair questions.

Can you get a bad review taken down?

Sometimes. If a review is fake, spam or breaks the platform’s rules, we report it and keep following it up. If it is a genuine complaint, it stays. We reply well, help fix the problem and keep asking your customers, so it is not the first thing people read.

Is asking for reviews allowed?

Yes. Asking is fine and worth doing. What is not allowed is paying for reviews, writing your own, or only inviting the customers you expect to be happy. The ACCC treats that as misleading and so does Google, so the requests we set up go to every customer.

Who writes the replies?

We do. We agree a tone with you first, so every reply sounds like your business, and replies go up within one business day. Anything legal, personal or likely to make the news comes to you before we post it.

Pairs well with.

Start a project.

Tell us where people review you and how your rating looks today. We come back with what to fix first and what it costs.

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